Shipping Policy for Frostchillnari

Effective from January 4, 2025

At Frostchillnari, we aim to provide you with the best possible shipping experience. We offer reliable shipping services to ensure that your order reaches you on time and in perfect condition. Please read our detailed shipping policy below to understand how we handle your shipments.

1. Shipping Methods

We offer several shipping methods to meet your needs:

  • Standard Shipping: Estimated delivery time is 5-7 business days.
  • Expedited Shipping: Estimated delivery time is 2-3 business days.
  • Overnight Shipping: Delivery by the next business day (orders must be placed by 12 PM local time for next-day delivery).

Shipping times are estimates and may vary based on product availability and delivery location.

2. Shipping Costs

Shipping costs are calculated based on the weight and size of your order, as well as your delivery address. You can view the exact shipping cost at checkout before you complete your purchase. We occasionally offer free shipping promotions or discounts, which will be applied automatically to eligible orders.

3. Order Processing Time

Orders are typically processed within 1-2 business days. Please note that processing times may vary during peak seasons or promotional periods. You will receive a confirmation email once your order is shipped, along with tracking information to follow the status of your shipment.

4. Shipping Destinations

We offer nationwide shipping to all locations within the United States. Unfortunately, at this time, we do not offer international shipping. We are working to expand our shipping options in the future.

5. Tracking Your Order

Once your order has shipped, we will send you a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow 24 hours for the tracking information to be updated in the system.

You can track your order directly through the carrier’s website using the tracking number provided. If you encounter any issues or need assistance with tracking, feel free to contact our customer service team.

6. Delivery Times

Estimated delivery times are as follows:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: Next business day (if ordered by 12 PM local time)

Delivery times may vary depending on your location, weather conditions, and other factors that may affect shipping. If your order is delayed, please contact us for assistance.

7. Shipping Delays

While we strive to ensure timely delivery, there are occasionally circumstances beyond our control that may cause delays, such as extreme weather, holidays, or carrier issues. We will notify you of any significant delays and work to resolve the issue as quickly as possible.

8. Damaged or Lost Packages

In the unlikely event that your order is damaged during transit or lost, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund. For damaged items, please retain all packaging materials and take photos of the damage to assist in processing your claim.

9. Shipping Address Errors

Please double-check the accuracy of your shipping address before completing your order. Frostchillnari is not responsible for any shipping delays or lost packages due to incorrect or incomplete address information provided at checkout. If you realize you have made a mistake in the shipping address, contact us as soon as possible to make any necessary changes.

10. Customer Service

If you have any questions or concerns regarding shipping, please reach out to us:

Our customer service team is available to assist you with any inquiries regarding your shipment, tracking, or any other shipping-related issues.