Sales Policy for Frostchillnari

Effective from January 4, 2025

At Frostchillnari, we are committed to providing high-quality mobile phones and accessories, along with exceptional customer service. Our Sales Policy outlines the terms and conditions that govern the sale of products on our website. Please read carefully to ensure that you understand the process and your rights as a customer.

1. General Terms of Sale

By purchasing from Frostchillnari, you agree to the terms and conditions outlined in this Sales Policy. All orders placed on our website are subject to acceptance by Frostchillnari, and we reserve the right to refuse or cancel any order for reasons such as product availability, pricing errors, or other issues.

Frostchillnari makes every effort to ensure that all information on the website, including product descriptions and pricing, is accurate and up to date. However, errors may occur, and we reserve the right to correct any inaccuracies or to cancel orders based on incorrect information.

2. Product Availability

Our products are subject to availability. We aim to maintain accurate inventory levels, but in rare cases, items may be out of stock or backordered. If an item you ordered is unavailable, we will notify you promptly via email or phone and offer alternatives, such as:

  • A similar product of equal or greater value.
  • A backorder option (if applicable).
  • A full refund if the item cannot be restocked.

3. Pricing and Payment

All prices on our website are listed in USD (United States Dollars). The final price at checkout will include any applicable sales tax based on your shipping address. Shipping costs are calculated at checkout, and you will be able to see the total cost before finalizing your purchase.

We accept multiple payment methods, including credit/debit cards, PayPal, Apple Pay, Google Pay, and gift cards. Payments are processed securely via encrypted transactions, and we ensure that your financial information is protected.

4. Order Confirmation and Acceptance

Once your order is placed, you will receive an order confirmation email with a summary of your purchase, including the order number, product details, and estimated shipping times. Please check the information carefully to ensure its accuracy.

Your order will be processed and shipped once payment has been successfully authorized. Frostchillnari reserves the right to refuse or cancel orders at any time due to issues such as payment failure, product unavailability, or suspected fraudulent activity.

5. Order Cancellation

Orders can be canceled within 24 hours of purchase, provided they have not been processed for shipment. If you wish to cancel an order after this time frame, please contact our customer service team. If your order has already shipped, you will need to follow our return policy to request a refund.

6. Shipping and Delivery

We offer several shipping methods, including standard, expedited, and overnight shipping. Shipping costs are calculated at checkout, and delivery times are provided based on the shipping method selected. Please ensure that your shipping address is correct, as we are not responsible for any delays or issues resulting from incorrect address information.

Once your order has been shipped, you will receive a tracking number to monitor its progress. For more details, please refer to our Shipping Policy.

7. Returns and Refunds

If you are not satisfied with your purchase, you may return the items within 30 days of receiving your order, provided the items are in unused, undamaged condition with the original packaging. Please see our Return and Refund Policy for complete instructions on how to initiate a return.

Refunds will be processed once we receive and inspect the returned items. The refund will be issued to your original method of payment, minus any applicable shipping fees. Please note that certain items may not be eligible for return, such as personalized or final sale products.

8. Warranty and Defects

We offer a manufacturer’s warranty on all of our mobile phones and accessories. If your product is defective or damaged upon arrival, please contact us immediately to initiate an exchange or refund. We will work with you to resolve any issues promptly.

For issues with functionality or defects occurring after the product has been used, we will assist you with warranty claims directly with the manufacturer.

9. Promotions and Discounts

From time to time, Frostchillnari may offer promotional discounts or sales events. These promotions may be subject to specific terms and conditions, including product exclusions, limited quantities, or time constraints. Discounts are not transferable and cannot be applied to past purchases.

We reserve the right to modify or cancel any promotional offer at any time without notice. If you wish to take advantage of a promotion, please review the terms of the offer carefully before completing your order.

10. Customer Service

If you have any questions or concerns about our Sales Policy or your order, please contact us:

We are committed to providing exceptional customer service and will assist you with any questions regarding your purchase, shipping, returns, or warranty claims.