Payment Policy for Frostchillnari

Effective from January 4, 2025

At Frostchillnari, we strive to offer a smooth and secure payment process for your convenience. We accept multiple forms of payment to ensure a flexible shopping experience. Please read our payment policy below for detailed information on how we handle payments for your orders.

1. Accepted Payment Methods

We accept the following payment methods for purchases made on our website:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit/debit cards.
  • PayPal: A secure online payment system that allows you to pay using your PayPal account balance or linked payment methods.
  • Apple Pay: A fast and secure way to make payments using your Apple device.
  • Google Pay: A convenient and secure payment option for Android users.
  • Gift Cards: If you have a Frostchillnari gift card, you may use it as a payment method during checkout.

We ensure that all payment methods are secure and comply with industry standards for protecting your personal and financial information.

2. Order Processing and Payment Authorization

Once you place an order, we will verify the payment information you provided. Your payment will be authorized at the time of purchase, but your card will only be charged once the items have been shipped, unless the order is for digital products or services.

Please ensure that the billing information you enter matches the information on file with your payment provider to avoid any delays in processing your order.

3. Payment Security

We take your security seriously. Our website uses SSL (Secure Socket Layer) encryption technology to protect your personal and payment information during transactions. We also comply with PCI-DSS (Payment Card Industry Data Security Standards) to ensure that your payment details are processed securely.

While we make every effort to ensure the safety of your payment information, please be aware that no method of online transmission or electronic storage is completely secure. We recommend you review your credit card and bank statements regularly to detect any unauthorized charges.

4. Billing Address

When making a purchase, please provide your correct billing address as registered with your payment method (credit card, PayPal, etc.). Any discrepancies between the billing address you provide and the one on file with your payment provider may cause a delay in processing your order. It may also lead to your payment being declined or flagged for review.

5. Sales Tax

Sales tax will be added to your order based on the applicable tax rate in your location. The tax rate is calculated at checkout, and you will be able to view the total sales tax amount before completing your purchase. Sales tax is applicable only to orders shipped within the state of Minnesota.

6. Currency

All transactions on Frostchillnari are processed in USD (United States Dollar). If you are purchasing from outside the U.S., your payment will be converted to USD according to the exchange rate at the time of transaction, and your bank may charge additional foreign transaction fees.

7. Payment Failures and Declines

If your payment is declined for any reason, we will notify you via email, and you may be prompted to update your payment information. You may also receive a notification if there is an issue with your bank or payment provider, such as insufficient funds, incorrect card details, or a technical error.

If you continue to experience issues with your payment, please contact your bank or payment provider for further assistance. If the issue persists, feel free to reach out to our customer service team for help.

8. Order Cancellation

Once an order is placed and payment has been authorized, it is typically processed immediately. However, you may request to cancel your order within 24 hours of placing it, provided the order has not yet shipped. If the cancellation request is made after the order has shipped, you will need to follow our return policy to return the items for a refund.

9. Payment Disputes and Chargebacks

If you believe that a charge was made in error, please contact us as soon as possible so we can investigate and resolve the issue. If a chargeback is initiated with your payment provider, we will work with the provider to resolve the dispute. Please note that chargebacks can take a significant amount of time to resolve and may result in additional fees.

10. Customer Service

If you have any questions or concerns regarding your payment, please feel free to contact us: